Shopping online with us is secure. All pages that display personal information such as your credit card details are secured by 128-bit SSL (Secure Socket Layer) encryption. This industry standard technology guarantees safe onlinr shopping. You should use your web browse to confirm you are on a secure page (many browsers, including Internet Explorer display a closed lock icon to indicate that you are secure). A URL that begins with "https" also indicates that you are on a secure page.
Is my personal information safe with Exteriors For Living?All contact information used by Exteriors For Living will be kept confidential. Under no circumstances will personal information be shared with a third party unless explicit consent is provided by you.
Back to TopWhat payment method do you accept?We accept Visa and Mastercard.
Back to TopWill my credit card be charged immediately?Your credit card will be authorized for the total amount of your order immediately upon purchase. However, we will not invoice you for the full amount of your purchase until the order is shipped to you. In the event your order cannot be shipped, the authorization hold on your credit card will be lifted within 3-5 business days and your credit card will not be charged. If you have any questions, please contact our customer service department for assistance at 1-888-969-4029.
Please note: Since your credit card is authorized at the time of your purchase, please do not hit the "Purchase" button more than once during checkout. If you are having difficulties placing an order, please contact our customer service department at 1-888-969-4029 for assistance.
Back to TopCan my order be shipped outside Canada?Currently, we ship to addresses only within Canada
Back to TopHow will I receive confirmation that my order has been placed?Upon placing your order online, you will receive an e-mail confirming your order along with your order details. You will receive another email upon shipment of the order, including a delivery service confirmation number.
Back to Top
How do I cancel an order once it's been placed?We value prompt service, so we may not be able to cancel your order that you placed before it has been shipped out. If you wish to change or cancel an existing order, please contact customer service at 1-888-969-4029, Monday through Friday 9am-5pm EST.
Back to Top
Will I be charged sales tax?Exteriors For Living collects PST, GST or HST where applicable for all purchases. The taxes charged for orders are displayed and included in your order total during checkout.
Back to Top
Can I obtain further consultative services from Exteriors For Living?Yes. Our customer service department will forward your queries to one of our qualified garden designers. we can even help you make the right selection on your furniture and decor needs. Call us today at 1-888-969-4029.
For garden and landscape inquiries, please contact our customer services department at 1-888-969-4029 and they will direct your inquiry to our design team.
Back to Top